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Stichworte: service quality brand image customer satisfaction
What kind of balance has a part of the image organized so that one side mirrors the other? *
A customer says, “i didnt get my moneys worth on this product.” this is called a(n) _____.
Which of the following customer groups represents the leading wave or edge of the mass market?
Is the philosophy that seeks to improve quality by eliminating the causes of product defects?
Which of the following would not normally be considered a general characteristic of a service
Which type of carrier connections that organization connects to only one service provider?
In what brand of psychotherapy would a clinical psychologist attempt to uncover the underlying unconscious conflicts?
Which of the following could be used as a basis for segmenting business to business markets Mcq?
The quantity of a good or service that businesses are willing and able to provide is called
Which of the following is the tool that installed hotfixes and service packs for Windows machines?
What is the relatively enduring quality of the internal environment of an organization as perceived by its members?
How can entrepreneurs best ensure their customer-service vision is passed on to employees?
Was ist der unterschied zwischen service design und design thinking
Was bedeuten die zahlen bei saeco
Which of the following is not one of the five characteristics common to high-quality data?
What is a contract between the shipper and the carrier in which the carrier agrees to transport the goods to the shippers customer?
What is the service activity that provides quantitative information which is financial in nature?
What is the difference between intangible value and tangible value give three example of each?
What are the two capabilities of the internet that promote and sustain customer relationships?
Which is an advantage of on premise database solution as opposed to a cloud service provider?
What can an attacker use that gives them access to a computer program or service that circumvents?
What factors inherent to a dedicated project team structures will improve the quality of time and cost estimates?
Are sets of interdependent organizations that help make the product or service of a company available?
What is the most common method of introducing a product or service outside of the home country?
What is an important part of marketing where interpersonal interactions between buyers and sellers is used to initiate develop and enhance customer relationships?
What is the type of selling in which a customer is met in person by a representative of the marketing company?
What is the term for a brief description of a specific instance used to illustrate the features and benefits of a product or service?
What is the term for the qualities or characteristics of a product or service that are designed to provide value to a buyer?
Which feature in QuickBooks Online can i use to easily provide this information to the customer
The process that grants prior approval for reimbursement of a health care service is called
What type of qualitative research asks about the meaning a person finds in his or her life experience?
What type of qualitative research design studies the lifestyle and culture of a group of people?
What type of qualitative research understands how one or more individuals experience a phenomenon?
The sum of all inpatient service days for each of the days during a specified period of time
Buyers may relate price to quality. to such a buyer, a higher price for a product is an indicator of
The primary value that a customer expects to receive from a marketer in an exchange relationship is
What type of advertising appeal is aimed at creating a bond between the consumer and the brand?
Which of the following is not a determinant of intensity of rivalry in a given service area:
Which of the following is the process of dividing an organization to offer products and meet the needs of an identifiable customer group?
Which quality guru is responsible for the Four Step Plan Do Check Act PDCA cycle that is used by almost every global manufacturer today?
What is the difference between the balance sheets for manufacturers merchandisers and service providers?
What components of revenues and expenses are differ ent between merchandising and service companies?
Which of the following characteristics should you consider when deciding whether to deploy an application or service to a virtual machine 1 hardware requirements?
In a single-period model, if shortage and excess costs are equal, then the optimum service level is
Is the process of accessing the opinions and beliefs about a brand and uses sentiment analysis?
Die welle wer ist brand
Who proposed a two factor theory that explains how motivator factors relate to satisfaction and hygiene factors relate to dissatisfaction quizlet?
The motivation-hygiene theory states which of the following is the opposite of satisfaction?
Which of the following best describes the difference between merchandise import and service import?
Which of the following is true in cross cultural studies of adolescent self image quizlet?
Which of the following statements is true of customer relationship management CRM systems Quizlet
What element of art can be rough or smooth soft or hard and has a surface quality that can be seen and felt?
What do you call the visual focus or the image that may be extracted from examining the artwork The what?
Which quality criterion used in qualitative research is considered analogous to internal validity in quantitative research?
What is another name for symmetric balance or balance that shows a mirror image of one side on another?
Which of the following is a temporary endeavor undertaken to create a unique service or result?
Do you think rewarding customers has effect on their likelihood of performing their roles effectively?
What is a set a quality standards developed by the International Organization for standardize?
A strong brand can be an exceptionally powerful resource for competitive advantage by lowering
What is the combination of retailers to satisfy customer needs and influence their purchase decision?
Are large retailers that offer a limited and a regular assortment of food and general merchandise little service and low prices to the general public and small businesses?
________ is used within a webpage to describe and transfer data between web service applications.
Which of the following lean principles reflects the ability of a customer to move through a process?
What do you call a set of customer or clients who are already using a particular product or service?
Which of the following most likely led to the situation depicted in the image on the left view of Boston Harbor?
Which forms of power are associated with increased employee satisfaction performance organizational commitment?
In which stage of the project life cycle project the product is delivered to the customer and resources are assigned?
The internal audit activitys quality assurance and improvement program is the responsibility of
Information taken from warranty cards would be stored in which category of a customer profile?
Is defined as a group of processes in an organization that makes service seamless to customers
Refers to organizations and individuals involved in delivering service as a primary product.
Standing up when customers arrive or approach is an indicator of a customer-focused behavior.
Which customer service attitude related to putting yourself in someone elses shoes and understanding what he or she is feeling?
According to the Bureau of Labor Statistics, there is not a high demand for service-related jobs
Which of the determinants of service quality involves having the customers best interest at heart?
Match each of the following statements to its corresponding element of customer service Quizlet
Is a process of previewing the training program with potential trainees and managers with other customer?
What are the major challenges faced by service industry and how can CRM help to overcome them?
A gymnast training to increase hip mobility to improve the quality of their split on the beam
What is the difference between customer facing processes and business facing processes quizlet?
What term is used to describe when a customer purchase a product with no planning or forethought?
Why is it important to begin establishing your personal brand while you are still in college?
The process of collaborating with suppliers and customers to create offerings that have value
What refers to the amount of money that your customer have to pay in exchange for your product or service?
What is the practice of coordinating all promotional activities to form a unified brand message?
What is the difference between internal and external failure costs with respect to quality quizlet?
When a country can produce a good or service at a lower opportunity cost than another country it is said to have?
What type of scenario would be best served by using a platform as a service (paas) cloud model?
In which service model does the cloud customer have the least responsibility for hardening the os?
Which tool enables the investigator to acquire the forensic image and process it in the same step
Which family of standards serves many industries and organizations as a guide to quality products services and management?
What kind of storage is an internet service that provides storage to computer or mobile users?
What is meant by the right quality and right quantity at the right time and at the right price
Which element of the marketing mix refers to a good service or idea that satisfies consumers needs multiple choice question promotion product place price?
What type of marketing communication is used to inform or persuade target audiences of the relative merits of a product service brand or issue?
What is the term used to describe the process of dividing the market and grouping customers based on common traits or characteristics?
What do you call the process of dividing the total market into several groups seeking similar benefits from a product or service and requiring separate marketing mixes?
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